Terms of Service

The service

AtlasNow helps agencies and multi-location businesses manage local listings, reviews, and customer conversations. Features depend on which integrations the workspace connects (Google, Meta Messenger and Instagram Direct, WhatsApp, and others as we add them).

We may change, suspend, or discontinue parts of the product. Third-party APIs (Google, Meta, WhatsApp) can change or fail without notice; we are not responsible for those platforms’ outages, policy decisions, or data they refuse to deliver.

Accounts and clients

You must provide accurate account details and keep credentials confidential. Creating an account (email, Google, or Facebook) means you accept these Terms and the Privacy Policy in effect on that date. We store the version and the time you accepted. Agency operators may access a client workspace to deliver the service. Client admins are responsible for who they invite.

You represent that you have the right to connect any Google account, Facebook Page, Instagram account, or WhatsApp number you authorize, and that you will use messaging features in line with Meta, Google, and WhatsApp policies (including customer care and 24-hour messaging windows where they apply).

Acceptable use

Do not use the product to spam, harass, impersonate, break the law, or scrape other people’s data. Do not attempt to bypass authentication or abuse webhooks and APIs.

Conversation data belongs to the business that received the message. Agency staff may only use it to serve that client.

Third-party platforms

Connecting Meta is optional. Facebook Login for Business, Page tokens, and Messenger / Instagram webhooks are subject to Meta’s Platform Terms, Developer Policies, and the Page’s own settings. Connecting Google is subject to Google’s terms. WhatsApp connectivity may use an unofficial session bridge; the client accepts that risk when they scan a QR or enter a pairing code.

Content and privacy

Our handling of personal data is described in the Privacy Policy (https://atlasnow.co/privacy). You are responsible for providing any notices your customers need when you reply from AtlasNow.

Image files from WhatsApp HQ, Messenger, and Instagram are stored only for the retention period set on the workspace: 7 days, 14 days, or 30 days. The default is 30 days. We delete the file from our servers when that period ends. The chat text remains. Deleting our copy does not delete the photo on WhatsApp, Facebook, or Instagram.

Disclaimer and liability

The service is provided “as is”. We do not warrant uninterrupted access or that inbox data is complete. To the maximum extent allowed by law, ${LEGAL_OPERATOR} is not liable for indirect, incidental, or lost-profit damages, or for data that a third-party platform never sent us.

Fees, cancellation, and refunds

Paid plans are billed monthly in advance by IDR invoice (or as the SOW says). There is no card checkout on https://atlasnow.co. The Free plan has no fee.

To cancel a paid plan, email hello@atlasnow.co with 30 days’ notice so we do not issue the next invoice. Outlet count on that last invoice is the list we had when you gave notice. Downgrade (archive locations) shrinks the next invoice; it does not refund the current one.

We do not refund a paid invoice in cash, including unused days of a paid period and the 90-day pilot invoice. You keep the workspace until that paid period ends. Unused WhatsApp credits are not paid out in cash; they survive a brand pause and die if the tenant is deleted after the data-deletion process. Meta and Google bills are charged on those accounts — we do not refund them.

If an invoice is unpaid for 14 days after due, the workspace becomes read-only. We do not delete your data for non-payment.

Termination

Either party may stop using or providing the service. Cancellation of paid plans follows the fees section above. On request we will disconnect channels and delete personal data as described in the data deletion instructions, except records we must keep for security or law.

Law

These terms are governed by the laws of the Republic of Indonesia. Questions: hello@atlasnow.co.